Exceptional Efficiency and Scalability with TELUS Fleet Complete

 

Business management tools are becoming more widely used all the time as business owners continually explore ways to improve productivity, organization, and security to gain an edge over the competition and protect sensitive data and valuable assets.

What can TELUS Fleet Complete do for your business?

If you have multiple vehicles or other important assets to keep secure, TELUS Fleet Complete uses GPS tracking to monitor those assets to keep them safe and working in top order. The comprehensive platform allows to you easily and efficiently keep track of all your work vehicles and how they are performing.

Ease and Convenience

Additionally, the system also works to electronically log employee hours for ease and convenience to monitor driving behaviors and vehicle status to eliminate bad habits and superfluous expenses. Poor driving habits like speeding, excessive idling, and rapid acceleration are hard on vehicles and massive fuel wasters.

Customer Relations

TELUS Fleet Complete will allow dispatchers to map out the most efficient route, taking into consideration any construction or other obstacles that may contribute slower progress, late deliveries, and missed deadlines. Providing accurate delivery estimates helps to improve customer satisfaction, and drivers can even provide real time updates if problems occur.

TELUS Fleet Complete Features and Services

The TELUS Fleet Complete package comes equipped with a variety of exceptional features that can provide tremendous benefits to your daily business practices.

• Fleet Tracker
• Asset Tracker
• HoS Tracker
• Intact Insurance Solution

TELUS Fleet Tracker

This feature is extremely useful for any business that has multiple vehicles to monitor and maintain. The system provides a real time location for all of your vehicles as well as performance data like the speed and direction they are traveling. The GPS tracker provides excellent insight into how vehicles are being handled to prevent exorbitant fuel expenses and dangerous driving.

The fleet tracker also provides updates and notifications when routine maintenance is required to avoid costly repairs and replacements.

Asset Tracker

Similar to the Fleet Tracker, the Asset Tracker also keeps track of your valuables in real time. This feature is great for monitoring construction equipment, heavy machinery, and even temporary office trailers to ensure they are kept safe.

It also works well for shipped cargo that you want to be able to monitor as it travels to its destination. Whatever the asset you want to keep track of, the straightforward process is the same. Simply affix the GPS tracking device to your asset and you can then receive notification alerts for any unauthorized activity. The long-lasting battery powered devices can last run for up to three years on a single charge.

TELUS HoS Tracker

In addition to monitoring your vehicles and assets, you can also monitor employee activity through TELUS Fleet Complete. Automatic logging of driver hours helps maintain consistency and prevent work-hour disputes. It is also helps prevent inefficient route selection and employees taking extended breaks or attending to personal matters on company time.

Intact Insurance Solution

Vehicles with GPS tracking installed are eligible to participate in the Intact Insurance Solution. This program rewards good driving behaviours with reduced insurance rates. The focus is on avoiding expensive and dangerous driving habits like speeding, rapid acceleration, and abrupt braking.

Business Benefits of TELUS Fleet Complete

There are an abundance of advantages to using TELUS Fleet Complete to help manage your business operations. A few of the most impressive benefits are:

• Enhanced security
• Improved customer service
• Reduced operational expenses

Enhanced Security

Prevent loss and theft with TELUS Fleet Complete. Real time GPS tracking allows you to know exactly where all your vehicles and assets are at all times. It also encourages safer driving habits to reduce accidents, injury, and hefty repair bills.

Improved Customer Service

More efficient communication makes it easier for dispatch, drivers, and customers to stay on the same page. Providing precise information about deliveries and onsite job work creates reasonable expectations and helps reduce complications and unpleasant surprises.

Reduced Operational Expenses

Perhaps the greatest benefit is the reduction in daily costs by eliminating unnecessary expenses. Streamlining communications, practicing safe and responsible driving behaviors, and performing essential routine maintenance on vehicles all contributes to increased profits.

Improve Business Communications with Cloud Phone Systems

Enhancing communications with customers and clients is an excellent way to improve customer service and form lasting client relationships. Finding ways to be more accessible and available to customers when they require service is essential for repeat business. Cloud phone systems can help increase convenience and functionality for employees and customers alike.

How does a Cloud Phone System work?

As the name would suggest the platform is hosted on the cloud, to be accessed round the clock through an internet connection. This makes connecting with customers easy and convenient, and also provides business owners and managers with an assortment of useful data to personalize and customize client relations. This data is securely stored on a protected server to ensure that sensitive information is not accessible to unauthorized parties.

Cloud systems operate over VoIP (Voice over Internet Protocol) technology, that makes phone calls possible from any device connected to the internet with a microphone and speakers. This is an excellent platform for streamlining your business communications, while reducing operating costs at the same time. TELUS offers this exceptional service for businesses of all sizes and scopes through TELUS Business Connect.

Useful Features and Functions of TELUS Business Connect

TELUS Business Connect offers users a VoIP cloud phone system that is feature rich and versatile to accommodate a wide range of communication needs. This comprehensive service effectively links all your team members, across all their various departments with a VoIP phone solution.

Some of the excellent features for business to take advantage of, include:

• Integrated locations
• One phone number operation
• Reduce communication costs
• Call conferencing
• Easy management
• Improved productivity

Integrated Locations

VoIP technology for Business Connect is an excellent way to integrate multiple offices or locations into a single communication solution for better uniformity and less confusion. It allows companies that operate out of various locations to all work under the same phone number for ease of customer contact. Users at any location can be easily added and removed as part of the system.

One Phone Number Operation

Businesses with multiple contact numbers can cause frustration for customers and clients that have to try several numbers before they reach the person or department they are looking for. Cloud phone systems help simplify your company contact information providing a single local and toll free number, that can be accessed on virtually any device. Offering a toll free number is a great business feature, as callers know they will not be hit with any unexpected charges.

Reduce Communication Costs

Using cloud based VoIP technology for business communications is an excellent way to cut down on expenses. The TELUS Business Connect service comes with an assortment of useful features at no extra cost for your business. This is also cost saving for your customers as they will never experience any additional charges regardless of the location and device they are calling from.

Call Conferencing

Video and audio call conferencing features are extremely useful business features that help employees easily stay connected with each other as well as clients. It is also a great way to hold meetings, eliminating the need for time consuming and productivity killing commutes. This function is also excellent for remote workers collaborating on group projects.

Easy Management

Business connect makes it easy to manage all calls for your business, as well as useful customer data. Information like call logs, caller locations, and talk time can provide better insight into each client to offer more personalized customer service. The all-in-one portal hub also allows for call forwarding and call routing to ensure important calls are never missed.

Improved Productivity

All the excellent features inherent in cloud phone systems help improve productivity, performance, and communication. Better communication between coworkers means better business operations for your staff as a whole. More accessible communication with clients means more dedicated customer service, and happier customers. Getting things done more quickly and efficiently helps improve overall productivity. Synching all communication practices into one integrated platform can help reduce headaches and overall expenses for your business.

5 Reasons to Get a Business VoIP Phone System for Customer Support

It makes good sense for businesses of any size to make the switch to a VoIP phone system. Businesses all across Canada, and all over the world, are converting to VoIP phone systems because of the range of benefits they provide.

Why make the switch to a VoIP Phone System?

The growing trend is for companies to move the majority of operations, including data storage, to the cloud or an online platform. This is mainly being done in the name of efficiency, while cutting down on unnecessary costs, without having to sacrifice security.

The same is true for telecommunications. Business owners are making the decision to transition to an internet based communication platform, instead of housing bulky local equipment for conventional phone services.

VoIP phone systems offer efficient, cost-effective, and secure solutions for all your telecommunication needs.

How does VoIP work?

VoIP stands for Voice over Internet Protocol. VoIP phone systems work by using a digital broadband connection to transmit the digital signals over the internet, instead of the analog signals traditional phone lines use.

5 Excellent Reasons to a VoIP Phone System for your Business

VoIP phone systems can offer TELUS businesses a multitude of advantages over traditional phone systems.

5 of the most impressive reasons to make the transition, may be:

• Versatility
• Flexibility
• Quality
• Productivity
• Cost

Versatility

VoIP phone systems offer a lot more functionality than just making and receiving calls. Some other features of VoIP, include:

• Instant messaging
• Teleconferencing
• Video conferencing
• Call transfer
• Voicemail
• File transfer
• Presence information (i.e. setting your status to available / not available)

Plus, users can make and receive calls from any location with a stable internet connection, using a variety of devices. This makes long distance and international calling easy and cost effective.

VoIP systems are perfect for making calls on the road while traveling. You can be accessible to colleagues and clients at all times with VoIP phone systems.

Flexibility

VoIP phone systems are also extremely flexible and easily scalable. Many people think VoIP systems are only beneficial for large businesses. Small businesses can get just as much value out of these systems.

Unlike traditional systems, there is no limit to the number of users VoIP systems can support. This makes it an easily scalable platform to add or remove users at any time.

VoIP systems are also flexible in the sense that they do not rely on a single provider for connection. For example, if there is a power outage or an issue with a traditional phone system provider, then your business is out of luck until power is restored.

With a VoIP phone system, all you need is an internet connection.

Quality

You may think that you would be sacrificing call quality with a VoIP phone system. This is not the case at all. In fact, if you are using a reliable internet connection with ample bandwidth, then the call quality you get is likely to be even clearer than conventional phone lines.

Productivity

You no longer have to worry about missing an important phone call from a client, and then calling them back only to find out that person has left the office.

With VoIP, a single phone number can be programmed to ring across multiple devices so there are a number of opportunities to answer before it goes to voicemail.

This helps reduce client frustration, and improve customer service.

Cost

Not only do VoIP phone systems offer better functionality and flexibility, they also offer a more cost effective solution for your business’s telecommunication needs.

Traditional phone systems come with high installation and set up costs, plus hefty monthly fees and maintenance expenses.

With a VoIP phone system, you only have to worry about one network and one bill for all telecommunication operations.

Long distance and international calling is free when calling one VoIP network to another.

Teleconferencing and video conferencing features can help cut down on travel time and expenses for business meetings.

Everything from equipment to operating costs is more affordable with a VoIP phone system.